Our systems are designed to get your facility in S.H.A.P.E.TM day-in, day-out.
SHAPE is an acronym for 5 dimensions that maximize reliability:
• Asset Preservation
Varsity systems start with aligning people, products and processes to S.H.A.P.E. This means we use a training system to teach our people to maximize SHAPE. We procure tools and equipment that meet SHAPE standards, and we engineer our cleaning and maintenance processes to maximize SHAPE output (data, results, metrics, scores) for your facility.
R3 responsiveness involves Voice of the Customer (VOC) and Voice of the Process (VOP).
Voice of the Customer
Is information about your needs, from your perspective. We capture your voice to improve our responsiveness to your needs.
Voice of the Process
Is a steady stream of data we gather from our processes and employees that tell us where we need to improve the process.
Varsity maximizes R3 responsiveness through our 24/7 call center. This creates a reliable, team approach to receive, track and follow up on your concerns or requests. No communication falls through the cracks, guaranteeing you a complete history of Varsity's performance. Already have a call center? No problem. We integrate.
Underpinning R3 responsiveness is Varsity’s technology which facilitates collecting, reporting and distributing data. This data gives you insight into how well R3 is being delivered. Our R3 technology includes robust smart phone apps and web-based systems with open API’s to allow us to connect to your systems. Learn More.
We reduce cost, complaints, variation and/or your environmental footprint—whatever your reduction goals are. While maintaining high reliability and responsiveness, we use the proven Lean Sigma approach to find meaningful reductions. We seek to reduce DOWNTIME in our janitorial operations which include:
Our lean sigma process includes standard work and quarterly reviews. Standard work combines workflows, tasks and time to ensure the most efficient delivery of service. They also ensure the least variation in how the service is performed, reducing errors. Quarterly reviews are used as milestones for continuous improvement and accountability.