When walking in the woods, it is hard to “see the forest for the trees.” Fly above the forest and … Continue Reading “Strategic Sourcing”
Author Archives: Marc Collings
Under the Hood: Janitorial Pricing
Methodology is important for establishing professional, expert pricing that delivers value to the buyer. We believe it is important to understand pricing so an accurate... Continue Reading...
5 Absolutes to an Accurate Janitorial Service Price
I have literally reviewed or responded to hundreds of technical requests for proposals for janitorial services. I have seen the good, Continue Reading...
Reducing DOWNTIME
Standardized janitorial processes are key in reducing the 8 common wastes in all janitorial services: ... Continue Reading...
2 Customer Service Principles
2 Principles for both Property and Facility Managers
From janitorial services, to environmental control, to tenant-lease renewals, facility and … Continue Reading “2 Customer Service Principles”
3 Tips to Make Green Efficient
The pursuit of sustainability, from energy to green cleaning janitorial services, is now the norm. If that is news … Continue Reading “3 Tips to Make Green Efficient”
6 Listening Sins
The 6 Deafly Sins: Are you listening to customers, or sinning?
As a task-oriented person I am often guilty of … Continue Reading “6 Listening Sins”
Real S.M.A.R.T.S. for Your Facility Services
An effective structure for writing realistic, achievable and worthwhile goals.
Property managers need to be thinking now what they will … Continue Reading “Real S.M.A.R.T.S. for Your Facility Services”
Millennials: What are they and why should you care?
What are they and how do they think and value?
On November 5, I was given the opportunity to moderate … Continue Reading “Millennials: What are they and why should you care?”
Leader or Manager. What are you?
Disclaimer: No Dutch or persons from Holland were injured in making this post
Imagine yourself as a famous track star.
… Continue Reading “Leader or Manager. What are you?”
4 Customer Rights…
Building owners and occupants have customer rights. Are you fulfilling them?
Many years ago I was working on the strategic … Continue Reading “4 Customer Rights…”
6 Notes on Customer Service
Your entire job depends on your customer. That’s a pretty strong statement. Yet the statement is just as true for … Continue Reading “6 Notes on Customer Service”
5 Tips for Rock ‘n Customer Service
Apprehensive, Sharon calls her customer, “Hello John, I got your email.”
John quickly responds, “Yea, I am frustrated with the
… Continue Reading “5 Tips for Rock ‘n Customer Service”
4 Rules to a Janitorial Service Price
If you are looking for janitorial service prices, there are four rules required to produce an accurate bid. If your … Continue Reading “4 Rules to a Janitorial Service Price”
Got a problem? Go to Gemba!
“Hey, you got a problem!?” That’s what a guy once said to me in subway car in Chicago. It came … Continue Reading “Got a problem? Go to Gemba!”
First step to saving $ in your Janitorial Services—5-S
In Part 1 of my post, “How to Apply Lean Sigma to Janitorial Services,” we jumped into a … Continue Reading “First step to saving $ in your Janitorial Services—5-S”
How to be a Consistent Leader
As a facility or property manager, do you ever hold annual quarterly meetings on a semi-annual basis? The annual quarterly … Continue Reading “How to be a Consistent Leader”
Facility Service Refresh Button
I like refresh buttons. Whether it’s a browser or an online document, the refresh button stands for something new, something … Continue Reading “Facility Service Refresh Button”
Introduction to Lean Thinking for Janitorial Services
Designed and assembled in the manufacturing space, the Lean Sigma approach to business can leave a service provider (like commercial … Continue Reading “Introduction to Lean Thinking for Janitorial Services”
![Value of Clean [Infographic]](https://www.varsityfs.com/wp-content/uploads/2013/09/Value-of-clean-top-220x132.jpg)
Value of Clean [Infographic]
Varsity Facility Services, a member of ISSA, is committed to the Value of Clean. Our proven Lean Sigma facility management … Continue Reading “Value of Clean [Infographic]”
A Look Into The Future
Building vacancy rates affect everyone along the facility supply chain, from manufacturers of lighting to commercial janitorial services. Companies that … Continue Reading “A Look Into The Future”
A Building is a Service
Do you think of the building you manage as a service? Today’s leaders in building management and professional facility services … Continue Reading “A Building is a Service”
Customer Service in a Matrix
When you think about customer service, you probably don’t think of a matrix. However, author Derek Williams suggests that very … Continue Reading “Customer Service in a Matrix”
Is There Waste in Your Facility Budget
I am not talking about waste that your janitorial services company failed to remove from your facility. I am talking … Continue Reading “Is There Waste in Your Facility Budget”
OPENING KEYNOTE: Navy Seal Robert O’Neill
I must admit that I had not read the introductory bio on Sunday’s keynote speaker Sunday morning.
Based on past … Continue Reading “OPENING KEYNOTE: Navy Seal Robert O’Neill”
8 Ways to Boost NOI in your Facility
Years ago in graduate school, my commercial real-estate investment professor said, “the best metric for comparing the worth of commercial … Continue Reading “8 Ways to Boost NOI in your Facility”
Options for Strategic Sourcing Auctions
Some people use Excel spreadsheets as databases. When they discover their data is flawed, redundant or inconsistent, they balk. While … Continue Reading “Options for Strategic Sourcing Auctions”
3 Tips to Reduce Janitorial Cost
In this post, we discuss three tips to help you do some due diligence as to where your savings are actually coming from. Continue Reading...
Submeter Your Energy Maintenance!
Every facility should include energy management. Maintenance services that focus on energy management will recommend that you get granular with … Continue Reading “Submeter Your Energy Maintenance!”
The Burden of Labor Burden
When you outsource a service, you are largely outsourcing labor costs. Yet, many labor costs rarely get a close look, … Continue Reading “The Burden of Labor Burden”
Top 10 OSHA Violations
Safety is not my forte, it is not really “my business”, but I have participated in enough executive committee meetings … Continue Reading “Top 10 OSHA Violations”
As Price Falls, What Lies Below?
There is risk in facility services strategic sourcing. The risk lies in where the price falls. Continue Reading...
3 Steps to Energy Savings
You can spend a massive amount of capital on an Energy Management System (EMS). The purchase of software and hardware … Continue Reading “3 Steps to Energy Savings”
3 Tips to Improve RFP’s
Some would argue the Request for Proposal (RFP) process for facility services is broken. In our hurried world of information … Continue Reading “3 Tips to Improve RFP’s”
What’s Hot: Toilet Paper?
Alright, we are not talking about heated toilet paper for your tenants. (Hmm…there is an idea, though.) I included this … Continue Reading “What’s Hot: Toilet Paper?”
What’s Hot: T8 LED Replacements
That’s right!
You can now replace your T8, T10 and T12 fluorescent lamps with LED.
The best part, you don’t … Continue Reading “What’s Hot: T8 LED Replacements”
What’s Hot: NEED A LIFT TO THE TOP?
I can’t promise you this post will help you bypass the corporate ladder, but you will be able to lift … Continue Reading “What’s Hot: NEED A LIFT TO THE TOP?”
Follow ISSA INTERCLEAN 2012
Greetings from the Windy City! This week it is also the Clean City.
My blog posts over the next several … Continue Reading “Follow ISSA INTERCLEAN 2012”
What’s Hot: Decorative Bug Zappers
Pest management, especially for the flying sort, is important to all building occupants. The closer the building function is to … Continue Reading “What’s Hot: Decorative Bug Zappers”
What’s Hot: 3M’s Scotchgard for hard floors
How would you like to remove stripping and waxing or sealing on concrete, marble or terrazzo floors? Think about the … Continue Reading “What’s Hot: 3M’s Scotchgard for hard floors”
What’s Hot: Chariot of Fire, now Chariot of Clean
I am a big fan of Chariot style vacuums, scrubbers and carpet machines. Our operations use them nationally. We spec’d … Continue Reading “What’s Hot: Chariot of Fire, now Chariot of Clean”
What’s Hot: Domo Arigato Mr. Roboto
That’s right, full robotic cleaning. Robo cleaning has been around for over 5 years, but I thought I would feature … Continue Reading “What’s Hot: Domo Arigato Mr. Roboto”
What’s Hot: Ghostbuster gum remover
“Who ya’ gonna call?”
Turns out, in 2012 it is the Gumbusters. This is one of the unique products … Continue Reading “What’s Hot: Ghostbuster gum remover”
Diary of the Live Interviews
I was one of three industry leaders invited to three videotaped interviews. My contacts within ISSA and my championing and … Continue Reading “Diary of the Live Interviews”
ISSA INTERCLEAN Breakdown
So what is ISSA? It’s short for International Sanitary and Supply Association. ISSA is composed of manufacturers, distributors and building … Continue Reading “ISSA INTERCLEAN Breakdown”
Author Archives: Marc Collings
Strategic Sourcing
When walking in the woods, it is hard to “see the forest for the trees.” Fly above the forest and … Continue Reading “Strategic Sourcing”
Under the Hood: Janitorial Pricing
Methodology is important for establishing professional, expert pricing that delivers value to the buyer. We believe it is important to understand pricing so an accurate... Continue Reading...
5 Absolutes to an Accurate Janitorial Service Price
I have literally reviewed or responded to hundreds of technical requests for proposals for janitorial services. I have seen the good, Continue Reading...
Reducing DOWNTIME
Standardized janitorial processes are key in reducing the 8 common wastes in all janitorial services: ... Continue Reading...
2 Customer Service Principles
2 Principles for both Property and Facility Managers
From janitorial services, to environmental control, to tenant-lease renewals, facility and … Continue Reading “2 Customer Service Principles”
3 Tips to Make Green Efficient
The pursuit of sustainability, from energy to green cleaning janitorial services, is now the norm. If that is news … Continue Reading “3 Tips to Make Green Efficient”
6 Listening Sins
The 6 Deafly Sins: Are you listening to customers, or sinning?
As a task-oriented person I am often guilty of … Continue Reading “6 Listening Sins”
Real S.M.A.R.T.S. for Your Facility Services
An effective structure for writing realistic, achievable and worthwhile goals.
Property managers need to be thinking now what they will … Continue Reading “Real S.M.A.R.T.S. for Your Facility Services”
Millennials: What are they and why should you care?
What are they and how do they think and value?
On November 5, I was given the opportunity to moderate … Continue Reading “Millennials: What are they and why should you care?”
Leader or Manager. What are you?
Disclaimer: No Dutch or persons from Holland were injured in making this post
Imagine yourself as a famous track star.
… Continue Reading “Leader or Manager. What are you?”
4 Customer Rights…
Building owners and occupants have customer rights. Are you fulfilling them?
Many years ago I was working on the strategic … Continue Reading “4 Customer Rights…”
6 Notes on Customer Service
Your entire job depends on your customer. That’s a pretty strong statement. Yet the statement is just as true for … Continue Reading “6 Notes on Customer Service”
5 Tips for Rock ‘n Customer Service
Apprehensive, Sharon calls her customer, “Hello John, I got your email.”
John quickly responds, “Yea, I am frustrated with the
… Continue Reading “5 Tips for Rock ‘n Customer Service”
4 Rules to a Janitorial Service Price
If you are looking for janitorial service prices, there are four rules required to produce an accurate bid. If your … Continue Reading “4 Rules to a Janitorial Service Price”
Got a problem? Go to Gemba!
“Hey, you got a problem!?” That’s what a guy once said to me in subway car in Chicago. It came … Continue Reading “Got a problem? Go to Gemba!”
First step to saving $ in your Janitorial Services—5-S
In Part 1 of my post, “How to Apply Lean Sigma to Janitorial Services,” we jumped into a … Continue Reading “First step to saving $ in your Janitorial Services—5-S”
How to be a Consistent Leader
As a facility or property manager, do you ever hold annual quarterly meetings on a semi-annual basis? The annual quarterly … Continue Reading “How to be a Consistent Leader”
Facility Service Refresh Button
I like refresh buttons. Whether it’s a browser or an online document, the refresh button stands for something new, something … Continue Reading “Facility Service Refresh Button”
Introduction to Lean Thinking for Janitorial Services
Designed and assembled in the manufacturing space, the Lean Sigma approach to business can leave a service provider (like commercial … Continue Reading “Introduction to Lean Thinking for Janitorial Services”
![Value of Clean [Infographic]](https://www.varsityfs.com/wp-content/uploads/2013/09/Value-of-clean-top-308x308.jpg)
Value of Clean [Infographic]
Varsity Facility Services, a member of ISSA, is committed to the Value of Clean. Our proven Lean Sigma facility management … Continue Reading “Value of Clean [Infographic]”
A Look Into The Future
Building vacancy rates affect everyone along the facility supply chain, from manufacturers of lighting to commercial janitorial services. Companies that … Continue Reading “A Look Into The Future”
A Building is a Service
Do you think of the building you manage as a service? Today’s leaders in building management and professional facility services … Continue Reading “A Building is a Service”
Customer Service in a Matrix
When you think about customer service, you probably don’t think of a matrix. However, author Derek Williams suggests that very … Continue Reading “Customer Service in a Matrix”
Is There Waste in Your Facility Budget
I am not talking about waste that your janitorial services company failed to remove from your facility. I am talking … Continue Reading “Is There Waste in Your Facility Budget”
OPENING KEYNOTE: Navy Seal Robert O’Neill
I must admit that I had not read the introductory bio on Sunday’s keynote speaker Sunday morning.
Based on past … Continue Reading “OPENING KEYNOTE: Navy Seal Robert O’Neill”
8 Ways to Boost NOI in your Facility
Years ago in graduate school, my commercial real-estate investment professor said, “the best metric for comparing the worth of commercial … Continue Reading “8 Ways to Boost NOI in your Facility”
Options for Strategic Sourcing Auctions
Some people use Excel spreadsheets as databases. When they discover their data is flawed, redundant or inconsistent, they balk. While … Continue Reading “Options for Strategic Sourcing Auctions”
3 Tips to Reduce Janitorial Cost
In this post, we discuss three tips to help you do some due diligence as to where your savings are actually coming from. Continue Reading...
Submeter Your Energy Maintenance!
Every facility should include energy management. Maintenance services that focus on energy management will recommend that you get granular with … Continue Reading “Submeter Your Energy Maintenance!”
The Burden of Labor Burden
When you outsource a service, you are largely outsourcing labor costs. Yet, many labor costs rarely get a close look, … Continue Reading “The Burden of Labor Burden”
Top 10 OSHA Violations
Safety is not my forte, it is not really “my business”, but I have participated in enough executive committee meetings … Continue Reading “Top 10 OSHA Violations”
As Price Falls, What Lies Below?
There is risk in facility services strategic sourcing. The risk lies in where the price falls. Continue Reading...
3 Steps to Energy Savings
You can spend a massive amount of capital on an Energy Management System (EMS). The purchase of software and hardware … Continue Reading “3 Steps to Energy Savings”
3 Tips to Improve RFP’s
Some would argue the Request for Proposal (RFP) process for facility services is broken. In our hurried world of information … Continue Reading “3 Tips to Improve RFP’s”
What’s Hot: Toilet Paper?
Alright, we are not talking about heated toilet paper for your tenants. (Hmm…there is an idea, though.) I included this … Continue Reading “What’s Hot: Toilet Paper?”
What’s Hot: T8 LED Replacements
That’s right!
You can now replace your T8, T10 and T12 fluorescent lamps with LED.
The best part, you don’t … Continue Reading “What’s Hot: T8 LED Replacements”
What’s Hot: NEED A LIFT TO THE TOP?
I can’t promise you this post will help you bypass the corporate ladder, but you will be able to lift … Continue Reading “What’s Hot: NEED A LIFT TO THE TOP?”
Follow ISSA INTERCLEAN 2012
Greetings from the Windy City! This week it is also the Clean City.
My blog posts over the next several … Continue Reading “Follow ISSA INTERCLEAN 2012”
What’s Hot: Decorative Bug Zappers
Pest management, especially for the flying sort, is important to all building occupants. The closer the building function is to … Continue Reading “What’s Hot: Decorative Bug Zappers”
What’s Hot: 3M’s Scotchgard for hard floors
How would you like to remove stripping and waxing or sealing on concrete, marble or terrazzo floors? Think about the … Continue Reading “What’s Hot: 3M’s Scotchgard for hard floors”
What’s Hot: Chariot of Fire, now Chariot of Clean
I am a big fan of Chariot style vacuums, scrubbers and carpet machines. Our operations use them nationally. We spec’d … Continue Reading “What’s Hot: Chariot of Fire, now Chariot of Clean”
What’s Hot: Domo Arigato Mr. Roboto
That’s right, full robotic cleaning. Robo cleaning has been around for over 5 years, but I thought I would feature … Continue Reading “What’s Hot: Domo Arigato Mr. Roboto”
What’s Hot: Ghostbuster gum remover
“Who ya’ gonna call?”
Turns out, in 2012 it is the Gumbusters. This is one of the unique products … Continue Reading “What’s Hot: Ghostbuster gum remover”
Diary of the Live Interviews
I was one of three industry leaders invited to three videotaped interviews. My contacts within ISSA and my championing and … Continue Reading “Diary of the Live Interviews”
ISSA INTERCLEAN Breakdown
So what is ISSA? It’s short for International Sanitary and Supply Association. ISSA is composed of manufacturers, distributors and building … Continue Reading “ISSA INTERCLEAN Breakdown”
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