Saving $900k while increasing quality and sustainability
The customer was generally happy with the former janitorial provider. The provider was:
- On the sixth year under contract
- Employed 26,000 people nationwide and
- The customer perceived the provider as an expert in manufacturing janitorial services.
With car sales down due to the economy, savings in all areas of the organization were necessary—including janitorial. The provider offered potential savings, but they claimed the savings would have to come from less cleaning and service.
Despite the provider’s claims, could Varsity gain savings and improve service using a Lean Sigma approach?